WhatsApp API: Like to integrate WhatsApp with your helpdesk, CRM, and other tools? WhatsApp offers a complete API for enterprises and businesses who likely have a big customer base or want to control customer support operations more closely. If you are a small business and want to create a deep relationship with your customers, WhatsApp business is highly recommended. You can also use response templates, set up customized auto-replies, create labels and away messages.
Small business owners can set up a business profile & connect it with their Facebook page. WhatsApp Business: It’s like a personal account but has more features to fulfill small business needs. WhatsApp has 2 types of features you can use for your business: It directly integrates with Facebook pages users can directly send messages from Facebook pages and contact brands for customer support. Meta is also investing heavily in WhatsApp Business, targeting small businesses. Whatsapp is already the most used app in most countries. WhatsApp is maintained by Meta, which also offers other apps like Facebook, Messenger & Instagram. Over 2 billion people used WhatsApp in 2021, and it is the number one communication app that delivers 100 billion messages daily in 2022. In this blog, we’ll feature some popular communication apps, look into their advantages and learn how to use them for customer support operations. You can run your customer service operation from these messaging apps without problems. Most of these communication apps are compatible to integrate with your helpdesk systems. Digital generation lives and breathes in this app ecosystem businesses have to change their operation according to customers behavior to survive this digital app era. Users now expect you to provide customer support via these communication apps. Texting and messaging are now for boomers, “DMing” is the new cool thing for the younger generation.Ĭompanies now adopted this ever-changing landscape to pursue their customers where they are.
Their daily use of these apps changed customer behavior drastically. Millions of users now use WhatsApp, Messenger, Telegram, Wechat, Slack & other niche messaging services like Discord. 90% of smartphone users use mobile communication apps for daily interaction with friends, family & co-workers! It will grow to 3.51 billion users in 2025. Over 3 billion people are now using mobile messaging apps for daily communications.
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